Payment processing interruption for merchants using NMI

Incident Report for Pushpay

Resolved

This incident has been resolved.

Posted Jun 01, 2015 - 19:15 PDT

Monitoring

Our impacted processing partner is reporting that their transaction processing is recovering and we expect this to return to normal shortly.

Posted Jun 01, 2015 - 15:11 PDT

Identified

One of our processing partners (NMI) is currently experiencing unplanned service interruptions. Merchants who are setup for Pushpay using the NMI gateway may be seeing a higher rate of failed transactions than usual. This is being investigated by NMI engineers and we are monitoring the situation closely.

Posted Jun 01, 2015 - 14:11 PDT