Issue Adding New Card Payment Methods

Incident Report for Pushpay

Resolved

Our partner has resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.
Posted Nov 11, 2021 - 19:04 PST

Identified

One of our partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new/existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to resolve the issue.
Posted Nov 11, 2021 - 17:41 PST
This incident affected: Pushpay Giving (Giving Experiences).
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