Issues sending Settlement and Batch data to Quickbooks Online

Incident Report for Pushpay

Resolved

The rate of processing has been increased overnight and all queued Settlements have now been created in QuickBooks online (QBO).

We appreciate your patience while our teams worked to resolve this issue.

If you have any further questions or concerns, please contact support:

https://care.pushpay.com/s/contactsupport

Posted Sep 11, 2019 - 18:55 PDT

Monitoring

This issue has been resolved and Settlements are now being sent (oldest to newest) to QuickBooks Online. Based on the current rate, we anticipate all queued Settlements will be created in QBO within 3 days.

Our team is monitoring this process and investigating ways to expedite the creation of outstanding Settlements.
We will update this page with any new information.

Posted Sep 10, 2019 - 18:18 PDT

Identified

We have identified the cause of this issue, and have begun to send the queue of missing settlements (oldest first) through to QuickBooks Online.

Posted Sep 10, 2019 - 14:58 PDT

Investigating

We are actively investigating issues with sending Settlements and Batches to Quickbooks Online (QBO), affecting the creation of Journal entries.

We understand the disruption this may cause and appreciate your understanding as our engineers work to resolve the issue. We will provide updates as more information becomes available.

You can subscribe to this page for immediate notification of any available update.

Posted Sep 09, 2019 - 19:51 PDT

This incident affected: Pushpay Giving (Giving Experiences).