SMS issues on 77977 for Sprint customers

Incident Report for Pushpay

Resolved

Service has now been fully restored.

Posted Mar 21, 2020 - 13:59 PDT

Identified

The issue has been identified with our upstream message partner, and a fix has been implemented. There a large number of queued messages which must be processed before full service is restored. We will provide an update once service is fully restored.

Posted Mar 21, 2020 - 13:36 PDT

Investigating

We are investigating issues with responses to messages sent to 77977 for customers with phones on the Sprint network. We will provide updates here soon.

Posted Mar 21, 2020 - 13:23 PDT

This incident affected: Pushpay Giving (Giving Experiences).