Our authentication partner has resolved the problem. Pushpay and Mobile Application Studio Admin logins are working as expected. We appreciate your patience while we worked with our authentication partner to resolve this issue.
Posted Apr 20, 2021 - 16:09 PDT
Our authentication partner has identified the problem and we are beginning to see recovery. Pushpay and Mobile Application Studio Admin logins should be working as expected. Our team continues to monitor the situation.
Posted Apr 20, 2021 - 12:56 PDT
Our Engineers have been made aware of an issue our authentication partner is experiencing, which is preventing some admins of Pushpay and the Mobile App Studio from logging into the platforms. This is not impacting users from accessing donation pages or mobile apps. As we work with our partner to resolve the issue, we will provide updates as soon as we are able.
Posted Apr 20, 2021 - 09:22 PDT
This incident affected: Mobile Apps (Mobile Application Studio) and Pushpay Giving (Customer Admin Portal).