January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

Card payment failures using Pushpay
This incident has been resolved. No failed payments have been reported for in the last 90 minutes.
Nov 11, 19:15-21:44 PST

October 2016

No incidents reported for this month.

September 2016

ACH payment failures using Pushpay
This incident has been resolved. No failed payments have been reported for the past hour.
Sep 10, 00:27-01:25 PST

August 2016

Credit card payment failures using Pushpay
This incident has been resolved. No failed payments have been reported for the past hour.
Aug 23, 02:26-03:18 PST

July 2016

No incidents reported for this month.

June 2016

Credit card payment failures using Pushpay
This incident has been resolved. No failed payments have been reported for the past 3 hours.
Jun 1, 16:39-20:00 PST

May 2016

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
May 3, 00:00-01:52 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
May 2, 19:00-23:13 PST

April 2016

Problems processing Discover card payments
Our processing partner has deployed a fix which has resolved this issue.
Apr 25, 18:57 - Apr 26, 01:16 PST
Credit card payment failures using Pushpay
Service has been restored with no failed payments reported for the past 2 and a half hours.
Apr 7, 00:31-10:41 PST
Credit card payment failures using Pushpay
Service has been restored with no failed payments reported for the past 60 minutes.
Apr 6, 20:44 - Apr 7, 00:10 PST

March 2016

Pushpay Mobile App payment issues
This incident has been resolved.
Mar 13, 10:54-11:18 PST
iOS payments are not completing
The issue has now been resolved
Mar 1, 13:21-13:59 PST

February 2016

No incidents reported for this month.

January 2016

Credit card payment failures using Pushpay
All payments are processing normally.
Jan 29, 12:19-16:29 PST
Issues with SMS and Email Delivery
This incident has been resolved.
Jan 5, 19:45-21:07 PST

December 2015

ACH Payment processing interruptions
This incident has been resolved.
Dec 14, 05:08-08:50 PST

November 2015

ACH Payment processing interruptions
This incident has been resolved.
Nov 18, 13:23-16:39 PST
ACH Payment processing interruptions
This incident has been resolved.
Nov 12, 15:46-18:05 PST

October 2015

No incidents reported for this month.

September 2015

No incidents reported for this month.

August 2015

No incidents reported for this month.

July 2015

Problem with delivering emails
Indications are that all email delivery services are now back to normal.
Jul 29, 16:54-17:15 PST
Payment processing interruption for some merchants
This incident has been resolved.
Jul 16, 12:58-13:54 PST

June 2015

Payment failures using Pushpay
This incident has been resolved.
Jun 12, 03:35-04:45 PST
Payment processing interruption for merchants using NMI
This incident has been resolved.
Jun 1, 14:11-19:15 PST

May 2015

No incidents reported for this month.

April 2015

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Apr 21, 01:24-03:42 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Apr 14, 01:04-04:20 PST

March 2015

Payment failures using Pushpay
The issue has been resolved, all payments are now processing correctly. Any card payments attempted during the outage will have failed and Pushpay users will not have been charged. Our apologies for any inconvenience caused.
Mar 26, 19:08-19:36 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 24, 00:59-03:02 PST
Problem with delivering emails
Monitoring has shown that all email delivery services are now back to normal.
Mar 15, 21:18 - Mar 16, 02:43 PST
Problem when setting up recurring gifts
When we were investigated this, we discovered it affected a smaller subset of recurring payment experiences than we first expected. This issue has now been fixed in production.
Mar 6, 12:09-15:32 PST

February 2015

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Feb 25, 00:09-01:27 PST

January 2015

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Jan 20, 00:04-00:49 PST
Slow response times
We have identified the issue and have implemented a change to restore performance. We are monitoring the situation at this point.
Jan 11, 17:21-17:49 PST
Intermittent errors
The underlying cause of this issue has been identified and resolved.
Jan 2, 02:46-04:14 PST

December 2014

SMS Delivery issues
We have now resolved the issue with SMS delivery.
Dec 2, 19:48-21:44 PST

November 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 27, 01:30-02:00 PST
Final testing following scheduled maintenance
We've finished testing. Things are back to normal. Thanks for your patience.
Nov 12, 00:01-00:32 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 11, 22:00 - Nov 12, 00:00 PST
Emergency Maintenance required
Patch has been applied - all systems back to normal.
Nov 11, 13:28-13:57 PST
NZ Internet connectivity - brief interuption
Alerts from our monitoring systems indicate that Auckland, New Zealand was briefly unreachable internationally for a 5 minute window. This is now resolved.
Nov 10, 13:54 PST
NZ SMS Delivery issues
This incident has been resolved.
Nov 6, 17:00-19:10 PST

October 2014

Issues processing payments for merchants using Beanstream
The issue has now been resolved and the merchants affected are able to receive payments again.
Oct 30, 03:37-03:41 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Oct 21, 01:00-02:00 PST
Issues processing payments for australian merchants using Pin Payments
We've worked with Pin Payments and resolved this issue. Merchants using Pin Payments can now receive payments again.
Oct 20, 13:25-15:49 PST
Email Delivery Issues
Emails from Pushpay are once again free flowing.
Oct 17, 20:30-20:50 PST
Reboot to disable SSL v3
In response to the recently highlighted POODLE SSL v3 vulnerability we have disabled SSL v3 on all our servers. This necessitated a small downtime of 2 minutes while we rebooted some servers.
Oct 15, 20:16 PST